1. We are local with well-trained and passionate staff
TouringVietnam.com is the online travel service platform operated Hainam Travel, a team of well trained, passionate and professional travel experts based in Hanoi, Vietnam. Through years of working in this field, we have wealth of experience to offer you the personalized travel, specializing in the cruise holidays, soft adventures, tour packages and custom tours to Vietnam and beyond.
Established in 2006, Hainam Travel provides not only tour operation in Vietnam, but also has long established relationships with a vast array of travel and tourism providers in Cambodia, Laos and Thailand.
We handle thousands of travelers from all over the world every year. We are experienced in organizing tours to Vietnam and different part of Indochina and you can be sure that any programs that you need to have organized will be done with the utmost professionalism and integrity.
Customer's demands have been as diverse as they have been numerous but we are proud of the personalized service that we are able to give as well providing real customized tours. We are large enough to meet all your needs and small enough to care about you personally. We are committed to achieving excellence in our services, value for money to our clients and responsibility to our suppliers.
2. Prompt responses
Our travel experts will be with you from the very first e-mail or phone-call to the moment you are safe back home. For your every inquiry to us, we give prompt response within 0.5 – 12 hours. And we specially provide hotline or an urgent email address for you to get our priority response in case of urgency.
3. Stress-free and Ease of Planning
Planning a perfect holiday can be daunting. With a travel experts managing all your bookings in one place, you'll enjoy a stress-free trip.
We help people from all over the world to plan tours to Vietnam easily and to travel in the way they want by customizing tours to their own needs and interests. We aim to understand and cater for travelers from different countries, with different cultures, languages and needs. We work both hard and smart to build up www.touringvietnam.com to be user-friendly website which enables you to navigate easily though you just need a single service, full tour packages or a sophisticated Southeast Asia custom tour.
4. Trustworthy Travel Company
We are a fully licensed international travel company, granted by Vietnam National Administration of Tourism. This license is a certification of Hainam Travel’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services. We work strictly under Vietnamese Business Law (Issued by the Vietnam National Assembly on Nov 29, 2008) and Vietnamese Law on Tourism (effective from Jan 1, 2009). You will find our legal documents at About Hainam Travel section.
5. Personalized Attention
You will have the personalized attention of a well-trained, professional, passionate travel expert from beginning of planning to the end. She/he will ensure enormous amount of time and personal care - before, during and after your travel to take home memories that you will tell your grand children!
6. We’re Flexible
We are flexible and you always have the final decision on how you want your tour to be. We will customize tours exclusively for you without extra fee no matter how many times you would like to modify your travel plan! We operate 7 days a week and you can always find a travel expert getting back to you promptly. You can also adjust your trip while on tour – our travel expert will work closer with you and advise the best suited alternative as well as the deduction/incensement involved.
7. Affordable Prices Guarantee
We maintain good relationship with our local suppliers throughout Vietnam and Indochina and thus have strong negotiating and purchasing power that our tours maintain good quality at more favorable price. We don’t attract customers with "lowest prices" and come up with some hidden fees.
8. Safe & Secured Payment
Paying thousands of dollars to a travel company you've never heard of before is surely a hard decision to make. We care each and every chance our valued clients offer us to build our brand and reputation. We won't charge you a single penny until you are 100% sure your money is safe with us and request us to do so. You may choose Paypal, Credit Card, West Union or Bank Transfer.
9. Positive Impacts
Hainam Travel operates a minimal impact and sustainability policy to guide our development and operations. Vietnam is a long country from north to south so we employ local guides for our tours. They was born, they live in the area so they know better than anyone and it also ensures that a portion of the revenue from our trips stays locally. We also use accommodation and restaurants in small villages run by locals wherever possible, We encourage our guests to engage with the local people in the areas where we visit. We aim to use local produce from the communities we pass through during our tours.
10. We Go Extra Miles
We always love something challenging and we’re delighted to go extra mile to offer you unique trips with personalized travel experiences to ensure your overall experience is unique and unforgettable.